Refund Policy

We are unable to accept returns on custom or personalised items unless the item is faulty or has been made incorrect from your order details within 14 days of purchase.

We can not take responsibility for ordering the incorrect sizes. We have an accurate sizing guide on our items to ensure you have an understanding of the fit.

Customers must ensure all details, capital/lower case letters are correct before placing their order. Orders are processed relatively quickly and changes may not be able to be rectified. 

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If an item has been made incorrect at the fault of Henley Embroidery & Printing you can contact us at henleyembroideryandprinting@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products or personalised items. Please get in touch if you have questions or concerns about your specific item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.